Data privacy at MAIN TOWER Ticketshop
We appreciate your visit to our website and your interest in our ticket shop. We take the protection of your personal data very seriously and comply with all data protection regulations.
Data processing on our websites
Does Helaba’s website collect any personal data?
No personal data is collected, processed or used when you visit any of our webpages, unless you have given Helaba your express consent to process your data. For this reason, whenever you order any of our newsletters, use our job application form to upload or send application documentation or contact us by email or by using a contact form, we will ask you in advance for your express consent and will inform you of your rights in respect of the provisions of the EU General Data Protection Regulation (GDPR), the German Federal Data Protection Act (BDSG) as well as the Thuringian Data Protection Act and the Hessian Data Protection and Freedom of Information Act (HDSIG).
Data logging
Helaba collects and saves information that is automatically transmitted by your browser in log files stored on its servers. Helaba cannot attribute this data to any specific person. It is also not collated with other data sources nor used to provide personalised advertising to users of the website.
Cookies
Occasionally, Helaba makes use of cookies when users visit its website. Cookies are small text files that are stored on your computer and saved by your browser. Their purpose is to make our range of services more user-friendly, for example so that you do not have to re-confirm an automatically generated disclaimer many times. Cookies that we use are so-called “session cookies” because they are automatically reset at the end of your visit to our website. Our cookies do not cause any damage to your computer and do not contain any viruses.
If you do not wish to allow any cookies to be set on your computer, you can choose to block them at any time in the privacy settings of your browser or delete cookies that have already been generated. It is possible that, in this case, you will not be able to make use of all the functions of our website.
What are cookies?
Numerous websites and servers use cookies. Many cookies contain a so-called cookie ID. A cookie ID is a unique identification code of a cookie that consists of a string of characters which websites and servers can use to identify the specific web browser on which the cookie has been saved. This enables the websites and servers that a user visits to distinguish between an individual user’s browser from other web browsers that contain different cookies. A particular web browser can be recognised and identified by means of the unique cookie ID.
Google Analytics
This website uses Google Analytics, a web analytics service. It is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google Analytics uses so-called "cookies". The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.
Google Analytics cookies are stored based on Art. 6 (1) (f) GDPR. The website operator has a legitimate interest in analyzing user behavior to optimize both its website and its advertising.
IP anonymization
We have activated the IP anonymization feature on this website. Your IP address will be shortened by Google within the European Union or other parties to the Agreement on the European Economic Area prior to transmission to the United States. Only in exceptional cases is the full IP address sent to a Google server in the US and shortened there. Google will use this information on behalf of the operator of this website to evaluate your use of the website, to compile reports on website activity, and to provide other services regarding website activity and Internet usage for the website operator. The IP address transmitted by your browser as part of Google Analytics will not be merged with any other data held by Google.
Browser plugin
You can prevent these cookies being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website. You can also prevent the data generated by cookies about your use of the website (incl. your IP address) from being passed to Google, and the processing of these data by Google, by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.
Objecting to the collection of data
For more information about how Google Analytics handles user data, see Google's privacy policy: https://support.google.com/analytics/answer/6004245?hl=en.
Web tracking
Our webpages only use analytical services to optimise the online information we provide. Data collected in this way, such as IP address, date or time of the request, contents of the page accessed or the browser used do not enable any users to be identified. Analysis by Helaba of a user’s data is not intended to identify any individuals or conduct any profiling, in order to, for instance, send online advertising to visitors of its website.
Web tracking using Matomo (previously Piwik)
Some of our webpages use the open source tracking tool Matomo for web analysis purposes. Matomo also sets a cookie on the system of the respective visitor to our website. As described above, cookies are small text files that are stored locally in your web browser’s cache. Cookies allow your browser to be identified. User profiles can be created under a pseudonym using this data. Data collected using Matomo is not used to personally identify visitors to our website. It is also not collated with other personal data.
You may prevent Matomo from collecting and saving data at any time by blocking cookies in the privacy settings of your web browser and deleting cookies that have already been set.
You can find further information and Matomo’s current privacy policy at https://matomo.org/privacy.
Registration on this website
You can register on our website in order to access additional functions offered here. The input data will only be used for the purpose of using the respective site or service for which you have registered. The mandatory information requested during registration must be provided in full. Otherwise, we will reject your registration.
To inform you about important changes such as those within the scope of our site or technical changes, we will use the email address specified during registration.
We will process the data provided during registration only based on your consent per Art. 6 (1)(a) GDPR. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The data processed before we receive your request may still be legally processed.
We will continue to store the data collected during registration for as long as you remain registered on our website. Statutory retention periods remain unaffected.
Processing of data (customer and contract data)
We collect, process, and use personal data only insofar as it is necessary to establish, or modify legal relationships with us (master data). This is done based on Art. 6 (1) (b) GDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract. We collect, process and use your personal data when accessing our website (usage data) only to the extent required to enable you to access our service or to bill you for the same.
Collected customer data shall be deleted after completion of the order or termination of the business relationship. Legal retention periods remain unaffected.
Data transmitted when entering into a contract with online shops, retailers, and mail order
We transmit personally identifiable data to third parties only to the extent required to fulfill the terms of your contract, for example, to companies entrusted to deliver goods to your location or banks entrusted to process your payments. Your data will not be transmitted for any other purpose unless you have given your express permission to do so. Your data will not be disclosed to third parties for advertising purposes without your express consent.
The basis for data processing is Art. 6 (1) (b) DSGVO, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.
SSL or TLS encryption
This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon is displayed in your browser's address bar.
If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.
Encrypted payments on this website
If you enter into a contract which requires you to send us your payment information (e.g. account number for direct debits), we will require this data to process your payment.
Payment transactions using common means of payment (Visa/MasterCard, direct debit) are only made via encrypted SSL or TLS connections. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon in your browser line is visible.
In the case of encrypted communication, any payment details you submit to us cannot be read by third parties.
Giropay
Our website accepts payments via Giropay. The provider of this service is Giropay GmbH, An der Welle 4, 60322 Frankfurt am Main, Germany (hereafter referred to as “Giropay”).
When you make payments through Giropay, Giropay collects various pieces of transaction data and forwards it to the bank you have indicated to Giropay. In addition to the data required for the payment, Giropay will also collect such data as your shipping address or the items in your shopping cart.
Giropay then authenticates the transaction by using the authentication method your bank has set up. The payment is then transferred from your account to ours. Neither we nor third parties have access to your account information.
For more information, see the terms and conditions and privacy policy of Giropay at https://www.giropay.de/rechtliches/datenschutz-agb/.
Data transmitted when entering into a contract with online shops, retailers, and mail order
We transmit personally identifiable data to third parties only to the extent required to fulfill the terms of your contract, for example, to companies entrusted to deliver goods to your location or banks entrusted to process your payments. Your data will not be transmitted for any other purpose unless you have given your express consent to do so. Your data will not be disclosed to third parties for advertising purposes without your express consent.
The basis for data processing is Art. 6 (1) (b) GDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.
Information, blocking, deletion
As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions on the topic of personal data.
Processing of personal data on the basis of the EU General Data Protection Regulation
The following link provides our customers and others information about the processing of personal data by us and about their rights in respect of data protection: http://gdpr.helaba.com
Do you have any questions about data protection or about the collection, processing and/or use of your personal data? We invite you to contact us at any time. Simply send an email to datenschutz@helaba.de.
Published by Landesbank Hessen-Thüringen Girozentrale
© Landesbank Hessen-Thüringen Girozentrale
All rights reserved.
